TO ALL PATIENTS REGISTERED AT QUEENSWAY SURGERY
Queensway Surgery will no longer accept prescription requests through any pharmacy.
This includes blister packed medication.
How do I request my medication?
Download and use the NHS App to order prescriptions. Please ask reception if you need assistance.
Go online at www.queenswaysurgery.co.uk and click on the box “contact us online.”
Hand delivers to Queensway in the postbox or reception inside the premises or through the letterbox outside when closed.
Housebound only patients can call the surgery.
With your consent ask relatives to complete a proxy form to request on your behalf and order your requests online.
Where patients are unable to request medication and they do not have relatives or carers to request, the surgery will raise a safeguarding alert with the local team. In these circumstances, please contact the surgery directly.
Why are we changing how to request?
We have in recent months noticed a huge increase in the number of discrepancies and delays when requests are made via the pharmacies, causing distress, confusion and delay for you, the patient. We feel that by patients taking control of their medication and liaising directly with the surgery, we will reduce this confusion and distress.
We thank you for helping us to help you.
Order your medications as early as possible
Many GP practices and pharmacies will have limited opening hours over the bank holiday weekend, making it more challenging for patients to access medicines at short notice.
Please remember to order any repeat prescription medication that you need ahead of time. Many GP surgeries will need 72 hours’ notice to issue a repeat prescription, so please order as early as possible.
If you are going away over the Bank Holiday weekend, please don’t forget to take your medications with you.
Your regular pharmacy may be shut or have different opening times over the bank holiday weekend. For details of local pharmacies open near you, click HERE
If your long-term medication has been approved on a repeat prescription basis you can order in the following ways:
- By hand- bring your slip with the required items clearly marked.
- Online - (If you are not yet set up with Online Access please contact reception.)
- By Email - email@example.com
Please note we are unable to accept repeat prescription requests over the telephone or verbally in any way.
Please allow three full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Electronic Prescribing Service
This practice is set up for the electronic prescription service.
This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.
To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.
For more information please click here.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions. If you do not attend a medication review the GP may need to stop prescribing the medication until a review is carried out to ensure the medication is still medically accurate.
Gluten Free Foods
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.65
- 12-month prepayment certificate (PPC): £111.60
- 3-month PPC: £31.25
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.