The surgery has now re-established the telephone line and you can now call us on our original number 

01702 463333

Patient can also email for Non-Urgent matters

We would like to thank patients for their patience whilst we get normal services re-instated.

Queensway Surgery is currently working with the Southend Clinical Commissioning Group (CCG) to find alternative accommodation while repairs are done to the surgery. Some locations  have been identified and we hope to have at least part of the service up and running by the middle of the week with the rest shortly afterwards. We can still deal with patients problems now over the phone or by video consultation and if a patient needs a physical examination we can do that at our Sutton Road surgery.

More mobile numbers will be made available to improve patient access to the surgery and we are working with IT support to get the phone services back to normal which will be within a few days.

The priority for the surgery, the CCG and IT Support is to get patient services up and running to full capacity as soon as is possible and everybody is working at full capacity to make this happen.

Don't forget you can also call NHS 111 if you need urgent medical advice. 

We appreciate your patience in helping us through this situation.

To reduce your chances of catching COVID-19 and reduce pressure on Queensway surgery during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.


With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.  

Practice Leaflet

Our list is OPEN! You can download the forms you need to register with is here:

Register for Online Appointment Booking/Repeat Prescription Requests

We currently offer the facility to book appointments and to order repeat prescriptions electronically.  You will need to come into the Surgery with photo identification (driver's licence or passport) and we will arrange for your access to be provided for these services

Further information can be accessed via the link which follows:

 Flu Clinics now available to book into.

You qualify for an NHS flu jab if you are 65 or over, or if you have any of the following problems:

  • Heart disease
  • Asthma (on inhaled steroids)
  • Kidney failure
  • Any condition requiring steroids or cancer treatment
  • You are the main carer for an elderly or disabled person
  • Chronic bronchitis
  • Diabetes
  • Respiratory disease making you short of breath
  • Multiple sclerosis or hereditary and degenerative diseases of the Central Nervous System
  • Suffered a stroke
  • Pregnant.
  • Anti-pneumonia jab In addition, if you are aged 65 or over or are in one of the ‘at risk’ groups outlined above you should have an anti-pneumonia jab. If you have not had an anti-pneumonia vaccination please ask the nurse about this.

Please call the reception team and book your FLU JAB appointment now!

Access & Parking

Access is easy - a lift is available to the upper floor and a wheelchair is available for your use. A disabled toilet is also available.  Car parking is available for patients while in surgery only. A park-and-pay car park is available in Short Street.

(Site updated 22/09/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website