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Contact us ONLINE
This is an e-consultation service and will be read by a member of the team within 5 working days and a response sent back to you ASAP thereafter. If you actually want to speak or see a clinician then instead of this service, please speak to reception on 01702 463333
If you are seriously unwell, call 111 or 999
#AskAboutAsthma 2024:
Helping children and young people to live their best lives #AskAboutAsthma returns for its eighth year in September 2024.
The campaign encourages simple changes to children and young people’s care that will make a big difference to how they experience their asthma. The 2024 #AskAboutAsthma campaign will run from 9 – 15 September, ahead of the rise in asthma attacks in September when students go back to school after their summer holidays. The campaign is run by the NHS England – London Babies, Children and Young People’s Transformation team and each year sees cross-sector support including healthcare, education, local authorities, VCSE and London region partners. This year’s theme is focusing on helping children and young people with asthma to live their best lives. Asthma should not limit children and young people’s lives in any way and good asthma control means having no symptoms.
AskAboutAsthma promotes getting these four asks in place:
1. get an asthma action plan in place.
2. understand how to use inhalers correctly.
3. schedule an asthma review every year and after every attack.
4. consider air pollution and its impact on lung health – every asthma conversation should include indoor and outdoor air pollution.
Visit the 2024 campaign webpage for more information and resources to help you share the campaign.
Southend Victoria PCN and Queensway Surgery
Primary care networks (PCNs) are groups of GP practices working closely together with other healthcare staff and organisations to provide more joined up care to local communities.
Queensway Surgery is part of the Southend Victoria PCN and we are a collaboration of nine GP practices serving approximately 60,000 patients from the Southend Central and Westcliff-on-Sea areas.
Visit our PCN website to find out more! Southend Victoria PCN
Vision & Values
Vision
To provide the best possible outcomes for our patients in a safe, welcoming, and all-inclusive environment with clinicians and staff that are approachable, respectful, and patient-centred.
Values
Caring Fair Innovative Diverse Accountability Empower
Strategy & Values
We are accountable – we are open and transparent to the people who use our service, and we ensure we take responsibility for our actions.
We are fair - We are consistent in the way we deal with people, both patients and staff, we act courteously, show consideration, compassion and understanding valuing each person as an individual.
We are innovative – We constantly review the service we provide and improve it when and where possible. We use all available resources, including technology to improve the services we provide to patients.
We are caring – patients and their best interests are at the heart of all we do.
We empower – to continually educate & promote healthy lifestyles and behaviours whilst engaging patients in supporting their own care and participating in shared decision making.
We are diverse – We are a cosmopolitan surgery with a diverse workforce which provides us with a wealth of knowledge, variety of perspectives and a better understanding of our community.
Welcome to Queensway Surgery
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.
As well as specific practice details such as opening hours, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Visit us on FACEBOOK
Contact Queensway Surgery
Click Here for Online Contact FORM
Prescriptions Email
scripts.f81081@nhs.net
General Email
f81081.queenswaysurgery@nhs.net
Telephone
01702 463333
We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our services.
Have Your Say
NHS Friends and Family
Skin cancer & War Pensions
If you have been diagnosed with skin cancer and have served in His majesty's Armed Forces, you may well qualify for a lump sum payment or regular pension, if it is believed that the tumour has developed as a result of sun exposure during your period of service.
Do you look after someone? Click here to be directed to our carer page.
Carers UK estimate that there are around 6.5 million carers in the UK, meaning carers represent 10% of the UK population. This includes around 700,000 young carers (aged 17 or below).
A carer is a person of any age (including children) who provides unpaid support to a partner, relative, friend or neighbour who couldn’t cope without their help. This could be due to old age, frailty, disability, a serious health condition, mental ill health or substance misuse. Parents of children who are disabled or who have a serious health condition are also considered to be carers.
Help and support for patients waiting for a hospital appointment or operation
The My Planned Care website supports people waiting for a hospital appointment, operation or treatment, and gives them advice and support while they wait. This includes access to average waiting times at their hospital and other useful advice and local services.
Patients can check the website of their allocated hospital for any information they may need before contacting their hospital or GP practice. Carers, friends, relatives and NHS teams can also see this information and, if needed, help guide people through the detail.
The site is easy-to-use and updated weekly with other advice and information on how to manage pain, keeping healthy, looking after their mental health, accessing financial help and other local support services. The site can also help people to prepare for their appointment or operation, including practical suggestions about how to manage symptoms and help prevent these from getting worse.
Your Information
Queensway Surgery has a legal duty to explain how we use any personal information we collect about you, as a registered patient, at the practice. Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format. You can view our Privicy Policy & GDPR Here
We also now use Text messaging as another communication method. Please read our policy on using SMS. Text Messaging
General Practice Data for Planning and Research (GPDPR)
Please be aware, from 1 September 2021, anonymised patient data will be extracted from GP records to support health and care planning and research in England, which will help find better treatments and improve patient outcomes. This national initiative is known as General Practice Data for Planning and Research (GDPDR). Please follow the links for further information: http://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research
TO ALL PATIENTS REGISTERED AT QUEENSWAY SURGERY
Queensway Surgery will no longer accept prescription requests through any pharmacy.
This includes blister packed medication.
How do I request my medication?
Download and use the NHS App to order prescriptions. Please ask reception if you need assistance.
Go online at www.queenswaysurgery.co.uk and click on the box “contact us online.”
Hand delivers to Queensway in the postbox or reception inside the premises or through the letterbox outside when closed.
Housebound only patients can call the surgery.
With your consent ask relatives to complete a proxy form to request on your behalf and order your requests online.
Where patients are unable to request medication and they do not have relatives or carers to request, the surgery will raise a safeguarding alert with the local team. In these circumstances, please contact the surgery directly.
Why are we changing how to request?
We have in recent months noticed a huge increase in the number of discrepancies and delays when requests are made via the pharmacies, causing distress, confusion and delay for you, the patient. We feel that by patients taking control of their medication and liaising directly with the surgery, we will reduce this confusion and distress.
We thank you for helping us to help you.