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Appointments
Book or cancel an appointment at our GP surgery.
Before you book an appointment
You can see a pharmacist for minor conditions or check our self-help and self-referral information.
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Urgent appointments for today or tomorrow (Monday to Friday)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse, health professional or service to help you.
Ways to book - You do not need to call the practice.
- The fastest way to get care is by requesting an urgent appointment online
- Download and use the NHS App
- If you are unable to contact us online, you can telephone us on 01702 463333, and our team will complete the online form for you.
- Visit the surgery in person, and a receptionist will help you complete the online form.
Extended access
We also have extended access available. See our Out of Hours information.
Book a routine appointment
Ways to book - You do not need to call the practice.
- The fastest way to get care is by requesting an appointment online
- Download and use the NHS App
- If you are unable to contact us online, you can telephone us on 01702 463333, and our team will complete the online form for you.
- Visit the surgery in person, and a receptionist will help you complete the online form.
Telephone appointments
You can book a telephone appointment with a GP if you think the matter can be dealt with without the need to examine you.
This is a much quicker process and your GP will be able to prescribe anything you may need or will be able to book you in if they feel you need to be seen.
Home visits
Ways to request - You do not need to call the practice.
- The fastest way to get care is by requesting a home visit online
- If you are unable to contact us online, you can telephone us on 01702 463333, and our team will complete the online form for you.
Your request will be assessed by a healthcare professional and a home visit will be arranged if clinically appropriate.
You can also be visited at home by a community nurse if you are referred by your GP.
Visiting patients at home does take the GP away from other patients at the surgery, so home visits are only appropriate for patients who are physically unable to attend the surgery.
Sickness certificates (fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Request test results
You usually don't need to book an appointment to get your test results.
Travel vaccinations
Information and advice for travelling abroad.
Change or cancel an appointment
It is important that you inform the reception staff if you are unable to attend your appointment; this will allow that appointment to be offered to another patient.
If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the list.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Cancel using the GP online system
- Phone us on 01702 463333
Out of hours
Enhanced Access
Our Primary Care Network (PCN) Enhanced Access Service offers pre-bookable only appointments during extended hours to provide greater flexibility for patients who may find it difficult to attend during normal surgery hours.
These appointments are held at Queensway Surgery and are available at the following times:
- Monday to Friday: 6pm to 8pm
- Saturday: 9am to 5pm
These appointments are pre-bookable only and are not available for walk-ins.
To book an appointment, please contact your registered GP practice, who will be able to arrange a suitable slot for you.
Enhanced Access is designed to ensure patients across our PCN have better access to GP, nurse, and other healthcare professional appointments at convenient times.
If you have any questions, please speak to your GP practice for more information.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself - for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it's not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Further appointment information
Text reminder service
We have a texting service which allows you to receive confirmation and reminders about your appointments. Please remember to update your contact details with us when you change your address, telephone number, and email address.
Interpreter
If you require an interpreter for your appointment, please let the reception team know when booking so that appropriate arrangements can be made.
Late for your appointment
Please attend your appointment on time; if you are late, you may not be seen. If you are not seen, you will not be able to rearrange your appointment until the next working day, except in the event of a medical emergency that requires immediate attention.
Accurx scribe
During your appointment, your clinician may use Accurx Scribe, a digital tool that helps them create notes from the conversation during your appointment.