When you call Queensway Surgery, you will hear a recorded message with options to help direct your call efficiently.

To reduce waiting times, we encourage patients to use the NHS App or Anima Online Contact to book or cancel appointments, request prescriptions, check test results, or send non-urgent queries.

📞 Call Options:

Press 1: Cancel an appointment (or use our website)

Press 2: Request a home visit

Press 3: Speak to the secretary (referrals)

Press 4: Speak to admin (private letters or insurance)

Press 5: Speak to a care navigator or receptionist

If your matter is not urgent, calling after 11:30 AM may help you avoid peak times.

🔁 If you select Option 5, you will be offered the chance to hold your place in the queue and receive a callback.