Homepage

With Easter just around the corner, we want to help you stay well and prepared over the long weekend.

🕐 Order Prescriptions Early

If you take regular medication, please check now that you have enough to last over the Easter bank holiday.
To avoid last-minute stress, order your repeat prescriptions in good time—ideally at least seven working days before you run out. You can:

  • Request repeat prescriptions through the NHS App
  • Contact the practice directly

As pharmacist Husain Master in Tilbury puts it:

“Don’t leave it late! Use the NHS App to order repeat prescriptions quickly without needing to call your GP.”

🏥 Know What Services Are Available

While GP practices will be closed on Good Friday (18 April) and Easter Monday (21 April), NHS services are still here to support you:

  • NHS 111 – Available online or by phone for non-urgent medical help
  • Pharmacy Services – Some local pharmacies will be open with reduced hours

To check which local pharmacies are open near you, visit the NHS Find a Pharmacy website.
For full details of bank holiday services in Mid and South Essex, including Bank Holiday Opening Hours Pharmacy,.

👉 https://www.midandsouthessex.ics.nhs.uk/health/support/bank-holiday-services/

Thank you for helping to keep our community healthy and supported over the Easter period.

information

Vision & Values

 

Vision 

To provide the best possible outcomes for our patients in a safe, welcoming, and all-inclusive environment with clinicians and staff that are approachable, respectful, and patient-centred.

Values 

Caring Fair Innovative Diverse Accountability Empower

Strategy & Values 

We are accountable – we are open and transparent to the people who use our service, and we ensure we take responsibility for our actions.

We are fair - We are consistent in the way we deal with people, both patients and staff, we act courteously, show consideration, compassion and understanding valuing each person as an individual.

We are innovative – We constantly review the service we provide and improve it when and where possible. We use all available resources, including technology to improve the services we provide to patients.

We are caring – patients and their best interests are at the heart of all we do.

We empower – to continually educate & promote healthy lifestyles and behaviours whilst engaging patients in supporting their own care and participating in shared decision making.

 

We are diverse – We are a cosmopolitan surgery with a diverse workforce which provides us with a wealth of knowledge, variety of perspectives and a better understanding of our community.

                                                                            

CQC logo
Queensway Surgery
CQC overall rating
Good

Contact Queensway Surgery

Click Here for Online Contact FORM

Prescriptions Email

scripts.f81081@nhs.net

General Email

f81081.queenswaysurgery@nhs.net

 Telephone

01702 463333

We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our services.

 

Have Your Say

info

Friends & Family Test Results  March 2025

NHS Friends and Family

This form is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

MEET & GREET 15th APRIL 2025

 👥 Queensway Surgery Patient Participation Group (PPG) – Meet & Greet Event

We’re excited to relaunch our Patient Participation Group (PPG) at Queensway Surgery, and we’d love for you to get involved!

📅 Date: Tuesday 15th April
🕙 Time: From 10:00am
📍 Location: Queensway Surgery Reception Area

Our PPG brings together patients and staff to discuss practice improvements, share feedback, and support better health outcomes for everyone.

Whether you’re interested in joining or just want to find out more, pop along to our Meet & Greet to speak with existing members, ask questions, and help us plan for the future.

🗣️ We welcome all feedback and ideas from our patients!
📝 Feedback forms will be available on the day.

No need to book—just drop in!

For more information, contact the surgery or speak to a member of staff at reception.

 

Do you look after someone? Click here to be directed to our carer page.

Carers UK estimate that there are around 6.5 million carers in the UK, meaning carers represent 10% of the UK population. This includes around 700,000 young carers (aged 17 or below).

A carer is a person of any age (including children) who provides unpaid support to a partner, relative, friend or neighbour who couldn’t cope without their help. This could be due to old age, frailty, disability, a serious health condition, mental ill health or substance misuse. Parents of children who are disabled or who have a serious health condition are also considered to be carers.

Help and support for patients waiting for a hospital appointment or operation

The My Planned Care website supports people waiting for a hospital appointment, operation or treatment, and gives them advice and support while they wait. This includes access to average waiting times at their hospital and other useful advice and local services.

Patients can check the website of their allocated hospital for any information they may need before contacting their hospital or GP practice. Carers, friends, relatives and NHS teams can also see this information and, if needed, help guide people through the detail.

The site is easy-to-use and updated weekly with other advice and information on how to manage pain, keeping healthy, looking after their mental health, accessing financial help and other local support services. The site can also help people to prepare for their appointment or operation, including practical suggestions about how to manage symptoms and help prevent these from getting worse.

https://www.myplannedcare.nhs.uk/

GDPR

Your Information

Queensway Surgery has a legal duty to explain how we use any personal information we collect about you, as a registered patient, at the practice. Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format.    You can view our Privicy Policy & GDPR Here

We also now use Text messaging as another communication method.  Please read our policy on using SMS.  Text Messaging

General Practice Data for Planning and Research (GPDPR)

Please be aware, from 1 September 2021, anonymised patient data will be extracted from GP records to support health and care planning and research in England, which will help find better treatments and improve patient outcomes. This national initiative is known as General Practice Data for Planning and Research (GDPDR). Please follow the links for further information: http://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research