Queensway Surgery will no longer accept prescription requests through any pharmacy. 

This includes blister packed medication.

How do I request my medication?

Download and use the NHS App to order prescriptions. Please ask reception if you need assistance.

Go online at www.queenswaysurgery.co.uk and click on the box “contact us online.”

Hand delivers to Queensway in the postbox or reception inside the premises or through the letterbox outside when closed.

Housebound only patients can call the surgery.

With your consent ask relatives to complete a proxy form to request on your behalf and order your requests online.

Where patients are unable to request medication and they do not have relatives or carers to request, the surgery will raise a safeguarding alert with the local team. In these circumstances, please contact the surgery directly.

Why are we changing how to request?

We have in recent months noticed a huge increase in the number of discrepancies and delays when requests are made via the pharmacies, causing distress, confusion and delay for you, the patient. We feel that by patients taking control of their medication and liaising directly with the surgery, we will reduce this confusion and distress.

We thank you for helping us to help you.

If your long-term medication has been approved on a repeat prescription basis you can order in the following ways:

• By hand- bring your slip with the required items clearly marked. 
• Online -  (If you are not yet set up with Online Access please contact reception.)
• By Email - scripts.f81081@nhs.net

Please note we are unable to accept repeat prescription requests over the telephone or verbally in any way.

Please allow three full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions. If you do not attend a medication review the GP may need to stop prescribing the medication until a review is carried out to ensure the medication is still medically accurate.

Gluten free food products are not available on prescription. If you are a patient with coeliac disease you can get further information and advice from:

NHS Southend Clinical Commissioning Group (CCG)

Website: www.southendccg.nhs.uk/coeliac   

Email: SCCG.Communications@nhs.net

Tel: 01702 314299

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.