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Southend Victoria PCN and Queensway Surgery

Primary care networks (PCNs) are groups of GP practices working closely together with other healthcare staff and organisations to provide more joined up care to local communities.

Queensway Surgery is part of the Southend Victoria PCN and we are a collaboration of nine GP practices serving approximately 60,000 patients from the Southend Central and Westcliff-on-Sea areas.

Visit our PCN website to find out more! Southend Victoria PCN

Vision & Values

 

Vision 

To provide the best possible outcomes for our patients in a safe, welcoming, and all-inclusive environment with clinicians and staff that are approachable, respectful, and patient-centred.

Values 

Caring Fair Innovative Diverse Accountability Empower

Strategy & Values 

We are accountable – we are open and transparent to the people who use our service, and we ensure we take responsibility for our actions.

We are fair - We are consistent in the way we deal with people, both patients and staff, we act courteously, show consideration, compassion and understanding valuing each person as an individual.

We are innovative – We constantly review the service we provide and improve it when and where possible. We use all available resources, including technology to improve the services we provide to patients.

We are caring – patients and their best interests are at the heart of all we do.

We empower – to continually educate & promote healthy lifestyles and behaviours whilst engaging patients in supporting their own care and participating in shared decision making.

 

We are diverse – We are a cosmopolitan surgery with a diverse workforce which provides us with a wealth of knowledge, variety of perspectives and a better understanding of our community.

                                                                            

Have Your Say

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Patient Participation Group

NHS Friends and Family

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    Queensway Surgery Patient Questionnaire

Skin cancer & War Pensions

If you have been diagnosed with skin cancer and have served in His majesty's Armed Forces, you may well qualify for a lump sum payment or regular pension, if it is believed that the tumour has developed as a result of sun exposure during your period of service.

Do you look after someone? Click here to be directed to our carer page.

Carers UK estimate that there are around 6.5 million carers in the UK, meaning carers represent 10% of the UK population. This includes around 700,000 young carers (aged 17 or below).

A carer is a person of any age (including children) who provides unpaid support to a partner, relative, friend or neighbour who couldn’t cope without their help. This could be due to old age, frailty, disability, a serious health condition, mental ill health or substance misuse. Parents of children who are disabled or who have a serious health condition are also considered to be carers.

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Get the right treatment, by the right person, at the right time. NHS Choices Conditions & Treatments

Before you contact the surgery please take a minute to look at the NHS Choices Conditions and Treatments link to the right. This gives a complete guide to conditions, symptoms and treatments - including what to do, when to get help and from whom.

Help and support for patients waiting for a hospital appointment or operation

The My Planned Care website supports people waiting for a hospital appointment, operation or treatment, and gives them advice and support while they wait. This includes access to average waiting times at their hospital and other useful advice and local services.

Patients can check the website of their allocated hospital for any information they may need before contacting their hospital or GP practice. Carers, friends, relatives and NHS teams can also see this information and, if needed, help guide people through the detail.

The site is easy-to-use and updated weekly with other advice and information on how to manage pain, keeping healthy, looking after their mental health, accessing financial help and other local support services. The site can also help people to prepare for their appointment or operation, including practical suggestions about how to manage symptoms and help prevent these from getting worse.

https://www.myplannedcare.nhs.uk/

GDPR

Your Information

Queensway Surgery has a legal duty to explain how we use any personal information we collect about you, as a registered patient, at the practice. Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format.    You can view our Privicy Policy & GDPR Here

We also now use Text messaging as another communication method.  Please read our policy on using SMS.  Text Messaging

General Practice Data for Planning and Research (GPDPR)

Please be aware, from 1 September 2021, anonymised patient data will be extracted from GP records to support health and care planning and research in England, which will help find better treatments and improve patient outcomes. This national initiative is known as General Practice Data for Planning and Research (GDPDR). Please follow the links for further information: http://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research

TO ALL PATIENTS REGISTERED AT QUEENSWAY SURGERY

Queensway Surgery will no longer accept prescription requests through any pharmacy. 

This includes blister packed medication.

How do I request my medication?

Download and use the NHS App to order prescriptions. Please ask reception if you need assistance.

Go online at www.queenswaysurgery.co.uk and click on the box “contact us online.”

Hand delivers to Queensway in the postbox or reception inside the premises or through the letterbox outside when closed.

Housebound only patients can call the surgery.

With your consent ask relatives to complete a proxy form to request on your behalf and order your requests online.

Where patients are unable to request medication and they do not have relatives or carers to request, the surgery will raise a safeguarding alert with the local team. In these circumstances, please contact the surgery directly.

Why are we changing how to request?

We have in recent months noticed a huge increase in the number of discrepancies and delays when requests are made via the pharmacies, causing distress, confusion and delay for you, the patient. We feel that by patients taking control of their medication and liaising directly with the surgery, we will reduce this confusion and distress.

We thank you for helping us to help you.