Practice Management

Practice Business Manager  - Mr Andrew Metcalf

The practice business manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GP's and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Deputy Practice Manager - Janet Squires

The Assistant Practice Manager assists the Practice Business Manager in the day to day operation of the surgery. She acts as line manager to the Reception Supervisor and also leads on Health and Safety, Infection Control and Data Protection

Reception Supervisor - Louise Wells

The Reception supervisor oversees the day to day activities of the Reception team and will be happy to answer any questions you may have about the running of Reception.

Administration

Janet C (f)

IT Support & Proactive Patient Care Team

Rachael (f)

Proactive Patient Care Team

Jeanette (f)

Learning Disabilities Administrator & Proactive Patient Care team

Barbara (f)

Finance Administrator

Lucy (f)

Clinical Auditor

Jackie (f)

Patient Records Adminstrator

Carol (f)

Maintenance

Robert (m)

Maintenance

Reception

Senior Receptionists: Amy Browning, Martin Miah and Lynda Allen

The Senior Receptionists and the Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries.  

If you have any concerns about appointments or prescriptions please direct your enquiry to the Reception Supervisor / Senior Receptionists in the first instance.

Receptionists

Averil, Caroline, Debbie, Devon, Deborah, Dee, Ellen, Gill, Jo, Lisa,  Michelle, Nicola, Rachel, Stacey, Wendy

Secretaries

Debby (f)
Julie (f)
Sharon (f)
Emma (f)
 
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