Appointments

We recommend patient's sign up to Online Access. This gives you direct access to all the GP the appointments without having to call us or come in to speak to Reception. 

From 2018, all our GP appointments will be available to book online, so it's now really easy to book an appointment without having to wait in a queue to speak to a Receptionist. After all, our Reception team will have access to exactly the same appointments you can access from your online account.

To register simply ask a member of the team next time you are in the surgery on on the phone, or pop in and ask Reception (you'll need to bring ID with you)

If you are already signed up for Online Access, simply click the link to book appointments here: https://systmonline.tpp-uk.com 

You can also cancel appointments, order repeat prescriptions and see a list of your current repeat medication.

Telephone Appointments

You can book a telephone appointment with a GP if you think the matter can be dealt with without the need to examine you. This is a much quicker process and your GP will be able to prescribe anything you may need or will be able to book you in if they feel you need to be seen

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Evenings and Weekends

evening & weekend GP & nurse appointments

Our surgery provides additional GP & Nurse appointments on weekday evenings - 18:30 to 20:00 and weekends - 09.00 - 15.00

Please contact the surgery reception to book an appointment or call 01702 742102 after 18.30 weekdays and over the weekend.

Appointments will be offered from:

North Shoebury Surgery, Frobisher Way, Shoeburyness, Southend-on-Sea SS3 8UT

Queensway Surgery, 75 Queensway, Southend-on-Sea SS1 2AB

To book an appointment please contact your surgery or call 01702 742102 after 18.30 or over the weekend.

Home Visit Requests

If you are housebound or bedbound, we may need to come to you. If you do need to request a home visit, you should call reception between 08:00 - 10:00.

You can also be visited at home by a community nurse if you are referred by your GP. 

Visiting patient's in the home does take the GP away from other patients at the surgery, so it is only applicable to patients who physically are unable to attend the surgery. 

Help & Support from your GP

If you need to contact a GP, do not go into the surgery in person.

You can:

visit the GP surgery's website, or use an online service to contact your GP – find your GP surgery to get its website details

• call your GP surgery 01702 463333

Your GP surgery will then give you advice about what to do.

A phone or video call with a GP, nurse or other healthcare professional may be booked for you.

You'll only be asked to visit the surgery if absolutely necessary.

Your GP surgery may be very busy at the moment and you may have to wait longer than usual to speak to someone if it's not urgent.

Online services and apps

If you're registered with a GP surgery, you can use online services and apps that may allow you to:

• order repeat prescriptions
• see parts of your health record, including test results
• book, check or cancel appointments

You may not be able to book appointments at the moment. Please check your GP surgery's website for how to contact staff (find your GP surgery to get its website details).

If you can book an appointment, it is likely to be a phone or video appointment.

Find out how to start using online services.